Category Archives: Practice Management

Are You A Dentist or THE Dentist?

Seems like a strange question at best and an ego-driven rhetorical question at worst, right? Mandelbaum!  Mandelbaum!  Mandelbaum! “So, you think you’re better than me?” I couldn’t help working in a Seinfeld reference! What do I mean by the title … Continue reading

Posted in Editorial, Marketing, Practice Management | Tagged , , | 4 Comments

How Do You Tell a Patient Her New Crown Must Be Replaced?

A family that was in my practice moved out of state (Iowa) several years ago.  They recently returned and became patients in my practice again.  First, the husband came in, as a tooth was bothering him, and he had been … Continue reading

Posted in Practice Management, What Happened Today | Tagged , , | 17 Comments

Do You Have the Balls to Be Great?

This is another quick and dirty post inspired by a discussion in a Facebook group.  The group is based on the idea of having a FFS (fee for service) practice by design.  One member was concerned about the FFS business … Continue reading

Posted in Editor's Favorites, Editorial, Practice Management | Tagged | 22 Comments

“That’s Very Expensive, Doctor!”

I treat patients from all walks of life.  Contrary to a reputation that mysteriously precedes me, I don’t have a practice full of wealthy people with bad teeth and open wallets.  I wish!  But, my patients do span the spectrum.  … Continue reading

Posted in Practice Management, What Happened Today | Tagged , | 19 Comments

You Lost Me at Hello. Red Flags.

With 26 years of practice under my belt, one of the most valuable lessons I’ve learned is when to NOT treat a patient.  Just ten days ago, I blogged about a very nice new patient:  You Had Me at Hello.  … Continue reading

Posted in Practice Management, What Happened Today | Tagged | 9 Comments

Website + Email + Remote Login = New Patient

I’ve had a website for my practice since 1999.  Several years ago, I added an Appointment Request Form that is forwarded to me by email.  And, for many years, when I got such a request over the weekend, there wasn’t … Continue reading

Posted in Marketing, Practice Management, What Happened Today | Tagged , | 8 Comments

Insurance Salesman: “Dental Plans Are Crap”

I wish I could have recorded the conversation I had with a patient’s husband yesterday. Sometimes they leave.   Sometimes they come back. This was a new patient… sort of.  She first came to me about 3 years ago.  We did … Continue reading

Posted in Practice Management, What Happened Today | Tagged , , | 3 Comments

The Thriving Dentist Show!

My friend and dental practice consultant extraordinaire, Gary Takacs, has a podcast called, “The Thriving Dentist.”  He publishes a new show about every week and has a guest to discuss issues that affect all of us in dental practice.  It … Continue reading

Posted in Current Events, Practice Management | 3 Comments

Do You Have an Evil Plan?

If everyone is zigging, should you be zagging? I just finished reading a book, “Evil Plans: Having Fun on the Road to World Domination,” by Hugh Macleod.  It reminded me of a thought that occasionally percolates in my brain.  What … Continue reading

Posted in Editorial, Must Read Books!, Practice Management | Tagged | 30 Comments

Published in April Issue of Dentaltown Magazine!

I was asked to write an article for Dentaltown Magazine that answered the question: “What does the model for dentistry look like in 25 years? 50 years?  Will corporate dentistry chains have taken over dentistry like Walgreens and CVS did … Continue reading

Posted in Editorial, Practice Management | 3 Comments