I’ve had a website for my practice since 1999. Several years ago, I added an Appointment Request Form that is forwarded to me by email. And, for many years, when I got such a request over the weekend, there wasn’t much I could do other than send a reply letting them know we’d call them first thing on Monday to set it up.
Back in June, I replaced my very old computer at the front desk and switched to a new PMS (practice management software). I also connected the new computer to the internet (there was no reason to do so before with the old PMS). And, I subscribed to “Logmein,” a service that allows me to connect to the office computer remotely.
Today, I got an appointment request. Here it is:
Here are the emails that followed (in order):
Done and done! Notice that the new patient was very appreciative that I responded to his email. I think it makes even more of an impact when the DENTIST responds. Are you willing to do this?
The combination of an interactive website, prompt email response, and remote access to the office computer creates a system that effectively allows you to be “open for business” 7 days a week. Add your comments or thoughts below!