2 responses

  1. Josh Belof
    September 21, 2017

    So it’s only filtering the good reviews to the public? Couldn’t that be seen as skewing the results? How is that much different than padding your reviews with fake reviews? If everyone did this, it makes reviews a farce.

    Reply

    • The Dental Warrior
      September 21, 2017

      Hi Josh! Long time, no see! 🙂 Hope you are well!

      I disagree completely. Big surprise, eh? 😉 But, I’m glad you asked the question! Let me ‘splain. 🙂

      The patient is getting a SURVEY. We tell them they may be asked for feedback. That is, in fact, what is happening. They’re asked if they were happy / unhappy with the service. If they are unhappy, they tell us why via the SURVEY. It’s not a review.

      If they’re happy, they are offered the OPPORTUNITY to post a review with one (or more) of the online review sites. When they arrive at those sites, they can then write anything they want. It’s voluntary. But, it’s just smart (of us) to ask for a review when they feel GOOD about their experience. Likewise, the best time to ask patients for referrals is when they express how happy they are with their visit. You don’t ask unhappy patients to send their friends, eh? 🙂

      So, reviews aren’t being filtered. It’s a survey. An actual review hasn’t happened, yet. So, you can’t “filter” what hasn’t happened. It serves the important purpose of getting negative feedback directly to us. And, in the case of positive feedback, it offers the opportunity / suggestion of posting a review on an independent review site, such as Google, Yelp, Facebook, etc.

      Your position COULD be argued in the case of the other systems (like the first one I used) that post a review to an internal platform and then ask the patients who posted the positive reviews to RE-POST them to an independent review site.

      Reply

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