Category Archives: What Happened Today

Anecdotes of day-to-day occurrences that I think may resonate with my fellow Dental Warriors.

Putting Out Fires

Some days, I feel like I’m the dental version of a fireman.  On Monday, I saw a new patient who had been referred to me by a colleague in Ohio (who knows me through the Dentaltown message boards).  The patient … Continue reading

Posted in Case Presentation, Practice Management, What Happened Today | Tagged , , , , | 24 Comments

How Do You Tell a Patient Her New Crown Must Be Replaced?

A family that was in my practice moved out of state (Iowa) several years ago.  They recently returned and became patients in my practice again.  First, the husband came in, as a tooth was bothering him, and he had been … Continue reading

Posted in Practice Management, What Happened Today | Tagged , , | 17 Comments

Random Thoughts of the Day

It’s been an interesting couple of weeks.  This will be a quick and dirty blog article.  No pictures.  No fancy editing.  Just what happened this week and what I’m thinking.  GO! Thought #1: It all started with a seminar… Last … Continue reading

Posted in Marketing, Websites, What Happened Today | Tagged , , | 4 Comments

“That’s Very Expensive, Doctor!”

I treat patients from all walks of life.  Contrary to a reputation that mysteriously precedes me, I don’t have a practice full of wealthy people with bad teeth and open wallets.  I wish!  But, my patients do span the spectrum.  … Continue reading

Posted in Practice Management, What Happened Today | Tagged , | 19 Comments

Who They Gonna Call?

Who will your patients call?  Who will they think of when a friend needs a dentist?  Why will they think of you?  It could be that they love your hygienist.  It could be that they love your front desk or … Continue reading

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We’ve Got Spit. We’ve Got Class…

…New York dentists kick Florida ass! Or so it would seem, if you look at this ad.  My hygienist clipped this from the newspaper over the weekend and brought it in.  See the full ad below (after the jump). The … Continue reading

Posted in Marketing, What Happened Today | Tagged | 10 Comments

You Lost Me at Hello. Red Flags.

With 26 years of practice under my belt, one of the most valuable lessons I’ve learned is when to NOT treat a patient.  Just ten days ago, I blogged about a very nice new patient:  You Had Me at Hello.  … Continue reading

Posted in Practice Management, What Happened Today | Tagged | 9 Comments

“I’m on the beach, and my crown came out.”

I’ve said it a thousand times, if I’ve said it once.  The smartest thing I ever did, business-wise, was to create a well-optimized and well-written website. Today, at the end of the day, we got a call at the office.  … Continue reading

Posted in Websites, What Happened Today | Tagged , , | 3 Comments

You Had Me at Hello.

Today a new patient came in for an exam.  He is a 50 year old who hasn’t been to a dentist in about 15 years.  He is embarrassed by multiple missing and broken teeth… some right up front.  Some are … Continue reading

Posted in Marketing, Websites, What Happened Today | Tagged , , , | 12 Comments

Website + Email + Remote Login = New Patient

I’ve had a website for my practice since 1999.  Several years ago, I added an Appointment Request Form that is forwarded to me by email.  And, for many years, when I got such a request over the weekend, there wasn’t … Continue reading

Posted in Marketing, Practice Management, What Happened Today | Tagged , | 8 Comments